What is your COVID Policy?
Oh we are very upset that so many wonderful holidays have been impacted. Our policy is, if your stay falls directly in a Government Lock Down, we can look into changing your holiday to a better suited date – subject to availability and pricing. We can also offer a Gift Voucher for you to use in the future! Failing that, we can offer a refund – minus the booking fee.
Do you cater for babies/toddlers?
Yes we do! We can provide a travel cot and a high chair for your little ones – please just let us know in advance.
Nearest Supermarket and Places to eat?
There are local pubs, takeaways and coffee shops approximately 2 miles away, as well as local restaurants just 25 minutes away – from our main site in Rhayader!
There is a Spar located in Rhayader itself, and a Tesco and Aldi just a 20 minute drive away in Llandrindod Wells.
You will receive further details about your stay and the area once you have booked your stay!
Things to do nearby? Local Attractions?
Visit the Elan Valley Reservoirs, Red Kite feeding Centre, Gilfach Nature Reserve, Water Break its Neck Waterfall- Approximately 30-minute drive and Devils Bridge- Approximately 40-minute drive, to name a few!
Are your properties self catered?
Yes, but we will provide you with Toilet Paper, Tea, Coffee, Sugar, Milk and a Snack!
How many does your properties sleep?
We have something for everyone! We have accommodation that sleeps 2 guests all the way up to 16!
Do you provide Towels and Bedding?
Yes of course! Our wonderful House Keepers, clean and tidy the properties beforehand, and provide fresh bed linen and towels!
Are you located all on one site?
We have our main site in Rhayader, with our Hobbit Huts, Shepherds Huts and Camping Pods. We also advertise other properties that don’t belong to us across the whole of Wales!
Which properties include a Hot Tub?
A lot of our properties have Hot Tubs – there are only 3 that don’t – The Pens, Ty Coed and Kestrel Cottage.
Where are the Hot Tubs situated?
They location of the hot tubs vary from property to property – do give us a call if you want further details!
Do any of the properties have a bath tub?
Some of our Holiday Cottages have Bath Tubs, as well as our 2 New Hobbit Huts! (Oops, I may have said too much!)
Do the properties come with parking?
Yes – all have on site parking next to the property.
Do any of the properties have a fire pit?
We do offer a fire pit in a number of our properties! Do check the features of each property here!
How do I pay my balance? And when do I pay?
You can pay the remainder of your booking whenever you like! We do ask for this 6 weeks prior to the arrival date and we will send you a reminder with a link to pay!
What is your signal like? And do you have Wifi?
All of our properties have Wifi included! – Signal can vary from property to property!
Do you allow Hen Parties?
Yes of course!
Can we pay our balance in part payments?
Of course! We can enable this to your booking if you let us know!
How far in advance should we book?
We recommend booking as soon as you can – although we will post any late availability/cancellations on our Social Media.
Do you provide a Guide for things to do nearby?
Do you accept dogs?
We accept 2 dogs maximum in all of our properties – except if it states NO PETS.
Do you have a minimum night stay?
Yes! 2 nights in the week and 3 nights on the weekend.
What is your check-in and check-out times?
They do vary from property to property – but most are 4pm check-in and 10am check-out (please do check the property first).
Are you gardens enclosed for pets?
We allow pets within the properties, but they would need to be kept on a lead outside.
Are you wheelchair friendly?
We are trying our best to cater for everyone’s needs, which is why we have a number of properties coming soon, which will be wheelchair friendly!
Do you decorate the properties for Christmas/Events?
Yes we can! We do have a number of Hampers Available – subject to property.
Best Properties for a Romantic Getaway?
We really love Ivy’s Way as a perfect romantic getaway! Sleeps 2 and has a gorgeous private Hot Tub!
What is your cancellation policy?
You will find all details regarding cancellations here!