If either the guest or HolidaysWales enters a lockdown, HolidaysWales will happily move the guests booking to later in the year. Alternatively, if guests wish to cancel their booking due to them ether contracting Covid-19 or a house hold member does, HolidaysWales cannot process a refund.  We ask that you inform us of any cancellations at your earliest opportunity so that we can try and fill the dates. We strongly advise that you take out holiday insurance which will cover you in the event that you need to cancel.

Additional Guidance for Travelling and Hosting during Covid-19

Don’t travel if you’ve recently been exposed to or have symptoms of COVID-19

To protect the health and safety of our community, it is our policy at HolidaysWales to ensure that guests should not check-in to our properties if any of the following statements are true: 

  • You are actively infected or have tested positive with COVID-19 in the past 10 days
  • You suspect you are sick or have been exposed and are awaiting test results to confirm or deny a diagnosis of COVID-19
  • You are showing symptoms or are concerned about possible infection of COVID-19

For the purposes of this document, these guidance notes are referred to collectively as the “statutory guidance”. Regard must be had to the statutory guidance, and to any guidance, codes of practice or other documents published by other bodies that are incorporated into the statutory guidance.